Prodpdiy designs and assembles diamond painting kits with the highest quality canvases, brightest diamonds, and strongest adhesive to give you the best diamond painting experience. We guarantee our products against defects in materials or workmanship for the lifetime of the product.
At Prodpdiy, our number one focus is providing our crafters with the best diamond painting kits on the market. We build our reputation on quality products and we stand behind it.
We want you to be happy with your Prodpdiy purchase. If your diamond painting kit fails to live up to your standards, we want the chance to make it right. We’ll issue you a refund, or send you a new kit at no charge.
We offer free Accidental Damage Insurance replacements, same-day missing diamond protection reships, and a 30-day 100% money back guarantee if you're not completely satisfied with your purchase.
To start a warranty claim, please email firstname.lastname@example.org with the following information:
Once we receive your claim, we’ll work together to make sure you are entirely satisfied. We process claims within 12 business hours on Monday to Friday, 9am to 6pm PST.
Our Lifetime Warranty applies to all Prodpdiy kits and its contents including canvas, diamonds, and tools kit which are bought through our online store and authorized retailers ONLY . It covers all defects including missing or wrong diamonds, diamonds losing their shine, diamonds falling off after completion, missing or damaged tool kit accessories, adhesive issues, and canvas rips, wrinkles, creates, and scratches.
The warranty does NOT apply to add-on items including, but not limited to, diamond organizers and light pads. The warranty is also VOID for any items bought through a third-party or non-authorized retailer and/or if you seal your diamond art painting kit.
Ready to get started on your next painting project? Place an order today to experience the Prodpdiy difference for yourself.
* Disclaimer: prodpdiy has sole discretion to determine the applicability of the Lifetime Warranty on its products.